Shipping policy

Shipping Policy — Fonofy

Last Updated: March 2026
Operated by: Ritik Enterprises

1. Overview

Fonofy ships Brand New Old Stock and Certified Refurbished Nokia mobile phones across India from our Delhi-based warehouse. We are committed to providing fast, safe, and trackable delivery for every order.

2. Order Processing Time

  • All orders are processed within 1–2 business days of payment confirmation.
  • COD orders are processed within 1–2 business days after the ₹49 advance confirmation.
  • Orders placed on Sundays or public holidays are processed on the next business day.
  • You will receive a confirmation message via WhatsApp or email once your order has been dispatched.

3. Delivery Timeframes

Location Estimated Delivery Time
Delhi / NCR 1–3 business days
Metro Cities (Mumbai, Bangalore, Chennai, Hyderabad, Kolkata) 3–5 business days
Rest of India 5–7 business days
Remote / Rural Areas 7–10 business days

These are estimated delivery timeframes. Actual delivery may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control.

4. Shipping Charges

  • Free shipping on all orders across India — no minimum order value required.
  • No hidden delivery charges beyond the product price.
  • For COD orders, the ₹49 confirmation advance paid online is adjusted against the total order amount.

5. Courier Partners

Fonofy ships through trusted courier partners, including:

  • Shiprocket
  • Delhivery
  • DTDC
  • BlueDart
  • Speed Post (for select pin codes)

The courier partner is assigned based on the delivery pin code and availability at the time of dispatch.

6. Order Tracking

  • Once your order is dispatched, you will receive a tracking number via WhatsApp and/or email.
  • You can track your order through the tracking facility available on fonofy.shop.
  • Tracking information may take up to 24 hours to appear after dispatch.

7. Shipping Address

  • Please ensure your delivery address, pin code, and phone number are accurate when placing your order.
  • Fonofy is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
  • Address changes after dispatch cannot be guaranteed. If you need to update your address, contact us immediately at +91 9310363784.

8. Packaging

All devices are securely packed to help prevent damage during transit:

  • Bubble-wrap protection for the device
  • Rigid outer box for impact protection
  • Accessories packed separately within the same parcel
  • Fonofy packaging/seal applied where applicable

If you receive a package that appears tampered with or externally damaged, please take a clear video before opening the package and contact us immediately.

9. Failed Delivery & RTO (Return to Origin)

If delivery fails because of:

  • Customer being unavailable at the delivery address
  • Incorrect or incomplete address
  • Customer refusing delivery

The package may be returned to Fonofy.

In such cases:

  • Prepaid orders: A re-delivery charge may apply if the order needs to be reshipped.
  • COD orders: The ₹49 confirmation advance may be non-refundable in cases of customer-caused failed delivery.
  • Our team may contact you to arrange re-delivery or cancellation.

10. Lost or Damaged in Transit

  • If your order is lost in transit, Fonofy will raise a complaint with the courier partner and, after confirming the loss, provide an appropriate replacement or refund within 7 business days.
  • If your device arrives damaged due to transit mishandling, please record an unboxing video and report the issue within 48 hours of delivery.
  • Transit damage should be reported at +91 9310363784 or support@fonofy.shop.
  • Claims reported after 48 hours of delivery for transit damage may not be accepted.

11. Currently We Ship To

Fonofy currently ships to serviceable pin codes across India.

To check whether your pin code is serviceable, contact us on WhatsApp at +91 9310363784 before placing your order.

We currently do not ship internationally.

12. Contact Us

For any shipping-related queries:

Fonofy — Operated by Ritik Enterprises
21/4, Street 5, Block U, Shakarpur, Laxmi Nagar, New Delhi — 110092

📞 Phone / WhatsApp: +91 9310363784
📧 Email: support@fonofy.shop
🌐 Website: fonofy.shop
🕐 Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM IST