Refund policy


Return & Refund Policy — Fonofy

Last Updated: March 2026
Operated by: Ritik Enterprises

1. Overview

At Fonofy, we are committed to ensuring you are completely satisfied with your purchase. We sell Brand New Old Stock and Certified Refurbished Nokia mobile phones through our online store, fonofy.shop.

This policy explains your rights and our process for returns, replacements, and refunds.

2. Return Eligibility Window

We offer a 14-day return window from the date of delivery for eligible products.

To be eligible for a return:

  • The issue must be reported within 14 days of delivery
  • The device must be in the same condition as received
  • All original accessories, charger, and packaging supplied by Fonofy must be included
  • The device must not have physical damage, cracks, or liquid damage caused after delivery
  • The IMEI number on the device must match the IMEI associated with your order

3. Valid Reasons for Return

We accept returns for the following reasons:

  • The device received is different from the device ordered
  • The device has a manufacturing defect present at the time of delivery
  • The device does not power on or is completely non-functional upon receipt
  • There is a significant cosmetic condition mismatch compared with the product description
  • Accessories explicitly listed as included on the product page are missing

4. Non-Returnable Situations

Returns will not be accepted in the following cases:

  • Return request is raised after 14 days from the delivery date
  • Physical damage caused by the customer after delivery, including broken screens or water/liquid damage
  • Device has been opened, tampered with, or repaired by a third party
  • IMEI number has been altered, removed, or damaged
  • Normal wear and tear on refurbished devices that was disclosed on the product page
  • Customer changes their mind after purchase without any defect or issue with the product

5. Refurbished Device Condition Disclosure

All refurbished devices sold by Fonofy are pre-owned devices that have been professionally inspected, tested, cleaned, and restored to working condition.

Minor cosmetic imperfections, such as light scratches or marks on the body, may be present and are disclosed on the respective product page. Such disclosed cosmetic imperfections do not qualify as defects for return purposes.

6. Brand New Old Stock Disclosure

Brand New Old Stock devices are original, unused Nokia phones from old stock. These devices have never been activated or used.

Original packaging or sealing may show minor age-related wear due to long-term storage. Such storage-related packaging wear does not qualify as a product defect.

7. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact us within 14 days of delivery via:
  2. Provide your order number, a description of the issue, and clear photographs or a video showing the defect.
  3. Our team will review your request within 2 business days and confirm whether the return is eligible.
  4. If approved, we will provide the return shipping address and instructions.
  5. Pack the device securely with all included accessories and ship it according to the provided instructions.

8. Return Shipping

  • If the return is due to a manufacturing defect or an error by Fonofy, such as sending the wrong product, Fonofy will bear the return shipping cost.
  • For other eligible returns, the customer is responsible for the return shipping cost.
  • We recommend using a trackable shipping service when returning a product. Fonofy is not responsible for products lost or damaged during return transit when shipped by the customer.

9. Refund Process

Once we receive the returned device, our team will inspect it.

  • Inspection will generally be completed within 2 business days of receiving the return.
  • If the return is approved, the refund will be processed within 5–7 business days.
  • Refunds will be issued to the original payment method used at checkout.
  • For COD orders, refunds will be processed through bank transfer or UPI. Our team will contact you to collect the required payment details.
  • Any ₹49 COD confirmation advance, if applicable, will be included in the eligible refund amount.

10. Replacement Policy

If you prefer a replacement instead of a refund and the same product is available in stock, Fonofy may provide a replacement unit after receiving and inspecting the returned device.

An approved replacement will generally be dispatched within 3 business days of return approval, subject to product availability.

11. Warranty Claims

Warranty claims are separate from this Return & Refund Policy.

For defects reported after the 14-day return period but within the applicable warranty period, please refer to our Warranty Policy on fonofy.shop or contact our support team for assistance.

12. Contact Us

For any return or refund queries, please contact us:

Fonofy — Operated by Ritik Enterprises
21/4, Street 5, Block U, Shakarpur, Laxmi Nagar, New Delhi — 110092

📞 Phone/WhatsApp: +91 9310363784
📧 Email: support@fonofy.shop
🌐 Website: fonofy.shop
🕐 Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM IST

Note: Make sure the legal/business details, return window, warranty terms, and refund conditions accurately reflect your actual business practices before publishing this policy.