Warranty Policy – Fonofy
Warranty Policy — Fonofy
Last Updated: March 2026
Operated by: Ritik Enterprises
1. Overview
Fonofy stands behind every device we sell. All our Certified Refurbished and Brand New Old Stock Nokia mobile phones come with a warranty against manufacturing defects.
This policy explains what is covered, for how long, and how to claim your warranty.
2. Warranty Duration
| Product Type | Warranty Period |
|---|---|
| Certified Refurbished Nokia Phones | 6 months from date of delivery |
| Brand New Old Stock Nokia Phones | 6 months from date of delivery |
The warranty period begins from the date your order is delivered, not the date of purchase.
3. What Is Covered Under Warranty
Our warranty covers manufacturing defects and functional failures, including:
- Device not powering on or randomly shutting down
- Keypad or buttons not functioning correctly
- Display issues such as dead pixels, lines on screen, or backlight failure
- Speaker, microphone, or earpiece not working
- Charging port not working despite using a compatible charger
- Camera not functioning
- SIM card slot not reading SIM cards
- Battery not holding charge at all due to complete battery failure
- Software issues directly related to device hardware
4. What Is NOT Covered Under Warranty
The following are not covered under the warranty:
- Physical damage caused after delivery, including cracked screens, broken body, or bent frame
- Liquid or water damage of any kind
- Damage caused by using incompatible chargers or accessories
- Damage caused by unauthorized repair or tampering by a third party
- Normal wear and tear, including minor scratches, fading of paint, or worn keypads
- Cosmetic issues that were disclosed at the time of purchase on the product page
- Lost or stolen devices
- Damage caused by software modifications, flashing, or factory-reset attempts
- Issues arising from use outside India
5. Battery Warranty Clarification
For refurbished devices, the battery is tested and verified before dispatch.
Battery capacity naturally decreases with usage over time. This is considered normal and does not qualify as a manufacturing defect.
The warranty covers complete battery failure only, where the battery does not hold any charge at all during the warranty period.
6. How to Claim Your Warranty
Step 1 — Contact Us
Contact us within your warranty period via:
- WhatsApp: +91 9310363784
- Email: support@fonofy.shop
- Warranty Form: Available through fonofy.shop
Step 2 — Provide Your Information
Please provide:
- Full name and order number
- IMEI number of the device (dial
*#06#to find it) - Clear description of the issue
- Photos or video demonstrating the defect
Step 3 — Claim Review
Our team will review your warranty claim within 2 business days and confirm eligibility.
Step 4 — Send the Device
If your claim is approved, we will provide the return shipping address. Please pack the device securely and ship it to us.
Step 5 — Inspection
Once received, our technicians will inspect the device within 3 business days.
Step 6 — Resolution
Based on the inspection, we will:
- Repair the device and return it to you, or
- Replace it with the same or an equivalent model if repair is not possible, or
- Issue a refund if neither repair nor replacement is available.
7. Warranty Claim Turnaround Time
| Stage | Timeframe |
|---|---|
| Claim review and approval | 2 business days |
| Device inspection after receipt | 3 business days |
| Repair and return dispatch | 5–7 business days |
| Replacement dispatch | 3 business days after approval |
| Refund processing, if applicable | 5–7 business days |
8. Shipping for Warranty Claims
- If the warranty claim is approved, Fonofy will bear the return shipping cost for sending the repaired or replacement device back to you.
- The customer is responsible for shipping the device to Fonofy for inspection.
- We recommend using a trackable courier service when sending the device to us.
- Fonofy is not responsible for devices lost in transit while being shipped to us by the customer.
9. Warranty Void Conditions
Your warranty will be immediately void if:
- The device shows signs of physical damage, liquid damage, or tampering
- The IMEI number has been altered, removed, or does not match our order records
- The device has been opened or repaired by anyone other than Fonofy-authorized technicians
- The warranty period has expired
10. Important Notes
- Warranty is non-transferable and applies only to the original buyer.
- Warranty covers the device only. Accessories such as chargers are not covered unless specifically stated otherwise.
- Fonofy reserves the right to assess and determine whether an issue qualifies as a manufacturing defect.
- If the device is found to have customer-caused damage during inspection, the warranty claim will be rejected and the device may be returned to the customer.
11. Contact Us
For any warranty-related queries:
Fonofy — Operated by Ritik Enterprises
21/4, Street 5, Block U, Shakarpur, Laxmi Nagar, New Delhi — 110092, India
📞 Phone / WhatsApp: +91 9310363784
📧 Email: support@fonofy.shop
🌐 Website: fonofy.shop
🕐 Operating Hours: Monday to Saturday, 9:00 AM – 6:00 PM IST
